Fair Go Casino Payment Policy
This Payment Policy explains how deposits and withdrawals work at Fair Go Casino and outlines the key checks we apply to keep transactions accurate, secure, and compliant with applicable standards. It is intended to help you understand what to expect when funding your account or requesting a payout.
By using the Cashier and placing transactions through Fair Go Casino, you agree to follow this policy along with the site’s general Terms and any method-specific instructions shown at the time of payment. This policy applies to players aged 18+ and is written for customers in Australia.
Accepted Payment Methods
Fair Go Casino offers payment options that may vary based on your location, device, banking setup, and internal risk controls. The payment methods available to you will be shown in the Cashier when you are logged in.
Rather than relying on a fixed list, Fair Go Casino displays real-time availability and any method-specific conditions (such as required details or additional prompts) directly in the deposit or withdrawal flow.
- Only use payment methods that you are authorised to use and that you control.
- Method availability can change due to provider rules, banking network updates, or security requirements.
- Some methods may support deposits only, while others may support both deposits and withdrawals.
Deposits
Deposits are credited to your Fair Go Casino account through the Cashier. The minimum deposit is $A20. If a higher minimum applies to a particular method, it will be shown before you confirm the transaction.
To help prevent mistakes and reduce delays, you should ensure that the name, account details, and payment credentials you provide are accurate and match the account holder information where required.
- Deposit funds are intended for personal entertainment use on Fair Go Casino and should not be used for business or third-party purposes.
- We may request additional information or decline a deposit where the transaction appears unusual, inconsistent, or incomplete.
- Any promotional offer linked to a deposit may have separate eligibility criteria and wagering requirements set out in the applicable promotion terms.
Fair Go Casino may apply safeguards designed to prevent duplicate transactions. If you experience an error or a “pending” message, avoid re-submitting multiple deposits until you have checked your transaction history and any bank notifications.
Withdrawals
Withdrawals are requested through the Cashier. Before submitting a withdrawal request, please ensure your profile information is complete and up to date, and that your chosen method supports payouts where required.
Fair Go Casino generally returns funds using a “withdrawal to source” approach where practical and appropriate. This means we may return withdrawals to the same method used to deposit, particularly where this supports fraud prevention and accurate reconciliation.
- Withdrawals can be declined or reversed if we reasonably believe the request is linked to unauthorised activity, account misuse, or a breach of site rules.
- We may request that you select an alternative withdrawal method if the original deposit method does not support payouts or cannot be used due to provider constraints.
- Where required, we may withhold processing until account verification is complete or until we can confirm the legitimacy of the funds and the transaction chain.
If you have active bonuses, restrictions may apply to when you can withdraw and how your request is calculated. Any such conditions will be governed by the relevant promotional terms and the general rules of Fair Go Casino.
Account Verification
To protect players and the platform, Fair Go Casino may carry out verification checks before processing certain transactions, including withdrawals. Verification helps confirm identity, prevent unauthorised use, and support safe operation.
Verification requirements can vary depending on the payment method, transaction patterns, and risk indicators. When verification is needed, Fair Go Casino will provide guidance on what to submit and how to upload it.
- Proof of identity (such as a government-issued document) may be requested to confirm your details.
- Proof of address may be requested to confirm your current residential information.
- Proof of payment method ownership or account linkage may be requested where appropriate.
For security reasons, Fair Go Casino may ask you to re-verify if key account details change, if access patterns suggest elevated risk, or if we must confirm continued control of a payment method.
Processing Times
Deposit and withdrawal processing times depend on multiple factors, including the payment method selected, your bank or payment provider, internal review requirements, and whether verification is complete. Fair Go Casino does not guarantee that transactions will be completed within a specific timeframe.
Once a withdrawal is approved on our side, additional time may be required for your financial institution or payment provider to credit the funds. Delays can also occur due to weekends, public holidays, provider maintenance, or additional checks that are necessary to keep transactions secure.
- Deposits may appear instantly or after a short delay depending on the method and provider confirmations.
- Withdrawals may require review and can take longer if verification is pending or if a method change is required.
- If you submit multiple withdrawal requests, processing may be handled in a sequence determined by the Cashier workflow and internal controls.
Transaction Security
Fair Go Casino uses operational and technical measures intended to protect transaction data and reduce the risk of unauthorised account activity. However, no online system can be guaranteed to be risk-free, and you also play an important role in keeping your account secure.
- Keep your login credentials confidential and avoid reusing passwords across services.
- Do not share devices or allow others to access your Fair Go Casino account.
- Check your transaction history regularly and report anything you do not recognise.
If we identify suspicious behaviour, Fair Go Casino may temporarily restrict the Cashier, limit payment methods, or pause withdrawals while we confirm account security. These measures are designed to protect your balance and the integrity of the platform.
Currency and Fees
Fair Go Casino may support one or more account currencies, depending on what is offered in the Cashier at the time you register and deposit. Any currency conversion is typically performed by your bank, card issuer, or payment provider, and rates may vary.
Fair Go Casino does not state fixed fees within this policy because fees and charges can be determined by third parties and may change without notice. Any fees applied by your payment provider, intermediary banks, or currency conversion services are your responsibility unless otherwise stated in the Cashier before you confirm the transaction.
- If your payment method uses a different currency to your casino account, exchange rates and conversion charges may apply.
- Some providers may charge for international processing, cash-style transactions, or transfers between accounts.
- Where Fair Go Casino applies a charge or deduction that is specific to a transaction, it will be shown to you before confirmation where practicable.
Failed Transactions
A transaction can fail for several reasons, including incorrect details, insufficient funds, provider limits, bank authorisation rules, connectivity errors, or security controls. Failed transactions do not always mean that funds have left your account; sometimes they indicate that the provider declined the request before completion.
If a deposit or withdrawal does not complete, first review your casino transaction history and any notifications from your bank or payment provider. If funds appear to be debited but not credited to Fair Go Casino (or if a withdrawal shows completed but has not reached your account), you may need to allow time for your provider’s reconciliation process.
- Double-check that your payment details are correct and that the method supports the transaction type.
- Avoid repeated attempts in quick succession, as this may trigger additional bank security blocks.
- Where a reversal is initiated by your provider, processing times are controlled by that provider’s rules.
If you need assistance after reviewing the above steps, contact Fair Go Casino support at [email protected] with relevant transaction references where available.
Responsible Gambling
Fair Go Casino is committed to promoting responsible play. Payments should be managed as part of a controlled entertainment budget, and you should never deposit funds that you cannot afford to lose.
- Consider setting personal limits and taking regular breaks from play.
- Avoid chasing losses by increasing deposits or changing payment behaviour under stress.
- If gambling stops being enjoyable or feels difficult to control, seek independent support and consider using any available account tools to restrict play.
Fair Go Casino may also apply protective measures where patterns indicate potential harm or risk, including transaction restrictions, enhanced checks, or prompts encouraging safer play.
Changes to This Policy
Fair Go Casino may update this Payment Policy from time to time to reflect operational changes, security improvements, updates to payment processing arrangements, or revisions to internal controls. The version published on the site is the one that applies at the time you use the Cashier.
If changes are material, we may provide additional notice through the website or account communications. Continued use of Fair Go Casino after an update indicates acceptance of the revised policy, subject to any mandatory consumer protections that may apply in your circumstances.
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