Fair Go Casino Privacy Policy
This Privacy Policy explains how Fair Go Casino collects, uses, stores, and shares personal information when you visit our website, create an account, deposit or withdraw funds, or use our games and related services. It is written for players in Australia and is intended to be clear, practical, and relevant to an online casino environment.
By using Fair Go Casino, you acknowledge that we may process your information as described below. If you do not agree with this policy, please discontinue use of the site and do not create an account. Players must be at least 18+ to register and play, and the minimum deposit is $A20.
Information We Collect
We collect information to provide our services, protect players and the platform, and meet operational needs such as payments, fraud prevention, and customer support. The categories of information we may collect include:
Account details: name, date of birth, username, password, and other registration information needed to create and manage your Fair Go Casino account.
Contact information: email address, phone number, and communication preferences, where provided.
Identity and eligibility information: documents or data used to verify identity, age (18+), and to support security checks.
Payment and transaction data: deposit and withdrawal records, payment method details (in tokenised or partially masked form where possible), billing-related information, and transaction references.
Gameplay and account activity: game session data, login history, bonus participation, wagering records, responsible play settings, and similar operational logs.
Device and technical data: IP address, device identifiers, operating system, browser type, language settings, time zone, and diagnostic information.
Location data: approximate location derived from IP address or other signals, used for security and service delivery.
Support interactions: messages you send to us, records of chats or emails, and notes created to resolve your request.
Information You Provide and Information We Receive Automatically
Some information is provided directly by you (for example during registration, verification, deposits, or support requests). Other information is collected automatically when you use the site, such as log data, device attributes, and cookie-based identifiers.
How We Use Information
Fair Go Casino uses personal information to operate the site, deliver gameplay and payment services, and maintain a safe environment. Typical uses include:
Creating and administering your account, including login, authentication, and account recovery.
Processing deposits and withdrawals, confirming transactions, and preventing payment-related misuse.
Verifying age and identity, and supporting general security and risk checks.
Providing customer support and responding to queries or complaints.
Detecting and preventing fraud, account takeover attempts, bonus abuse, and other prohibited behaviour.
Maintaining integrity of games, resolving disputes, and auditing gameplay and transactional records.
Sending service messages, such as security notices, changes to terms, or important account updates.
Improving the performance and usability of the website, including bug fixing and platform optimisation.
Where you choose to receive them, providing marketing communications and personalised offers; you may opt out using the tools provided in those messages or in your account settings where available.
Operational and Security Interests
Many processing activities are necessary to provide the Fair Go Casino service or to protect players and the platform. This includes monitoring for suspicious activity, enforcing house rules and bonus terms, and keeping accurate records of deposits, withdrawals, and gameplay.
Cookies and Similar Technologies
We use cookies and similar technologies (such as local storage, SDKs, and pixels) to keep the site working properly, remember preferences, and understand how the service is used. Cookies are small text files stored on your device when you visit a website.
Types of Cookies We May Use
Strictly necessary cookies: required for core site functions such as account login, session management, and security features.
Preference cookies: store choices such as language or interface settings to improve usability.
Analytics cookies: help us understand traffic, page performance, and feature usage so we can improve the experience.
Marketing cookies: used to measure campaign effectiveness and, where enabled, support relevant advertising.
Managing Cookies
You can control cookies through your browser settings. If you disable certain cookies, parts of Fair Go Casino may not function correctly (for example, login persistence, payment workflows, or security protections). Where cookie consent tools are presented, you can use them to adjust non-essential cookie preferences.
Data Sharing
Fair Go Casino shares information only where needed to provide services, maintain security, or manage business operations. We do not sell personal information as a standalone product. We may share data with:
Payment processors and financial service providers: to complete deposits, withdrawals, chargeback handling, and payment reconciliation.
Game and platform suppliers: to deliver games, verify game events, and support technical operation.
Security and fraud-prevention partners: to assess risk signals, prevent abuse, and protect accounts.
Analytics and performance providers: to measure site performance and improve features.
Customer support tools: to manage communications, ticketing, and service delivery.
Professional advisers: such as auditors, legal advisers, or consultants, where necessary for operational support.
Corporate and Transactional Events
If Fair Go Casino is involved in a corporate transaction (such as a reorganisation, acquisition, or sale of assets), personal information may be transferred as part of that process, subject to appropriate confidentiality and security safeguards.
Data Security
We use a combination of technical and organisational measures designed to protect personal information from accidental loss, unauthorised access, misuse, alteration, or disclosure. Security practices may include access controls, encryption in transit where appropriate, monitoring for suspicious activity, and staff training.
No online service can guarantee absolute security. You can help protect your Fair Go Casino account by using a strong, unique password, keeping login credentials confidential, and promptly reporting any suspected unauthorised access.
Data Retention
We retain personal information only for as long as needed for the purposes described in this policy. Retention periods vary depending on the nature of the data and why it is processed, including:
Account and transaction records: kept to maintain accurate histories of gameplay, deposits, withdrawals, and account actions.
Verification and security records: kept to support ongoing security controls and to help investigate disputes or suspected misuse.
Support communications: retained to improve service quality and to document how issues were resolved.
When information is no longer required, we take steps to delete it or de-identify it, unless retention is necessary for legitimate operational reasons such as dispute handling, security investigations, or record-keeping practices.
Your Rights
Depending on your location and circumstances, you may have rights relating to your personal information. Fair Go Casino aims to provide meaningful control and transparency. Your options may include:
Access: request a copy of certain personal information we hold about you.
Correction: ask us to correct inaccurate or outdated information.
Deletion: request deletion of certain information, where appropriate and where we are not required to keep it for security, dispute resolution, or other operational purposes.
Restriction or objection: request limits on certain processing, including some marketing-related uses.
Marketing preferences: opt out of promotional communications while still receiving essential service messages.
To protect players, we may need to verify your identity before completing certain requests. If a request cannot be fulfilled, we will explain the practical reason (for example, to maintain account security or transaction integrity).
Third-Party Services
Fair Go Casino may link to or integrate with third-party services, including payment services, game providers, and analytics tools. These third parties may process information in accordance with their own privacy policies and terms.
Where third-party links are provided for convenience, Fair Go Casino is not responsible for the privacy practices of external websites. We encourage you to review relevant third-party policies before submitting information to those services.
International Transfers
Online casino operations often rely on service providers and technical infrastructure that may be located in different countries. As a result, your personal information may be processed outside Australia, depending on where our hosting, support, analytics, payment, and game technology partners operate.
When we transfer information internationally, we take reasonable steps to ensure it is handled in a manner consistent with this policy and with appropriate safeguards suited to the nature of the data and the service relationship.
Policy Updates
Fair Go Casino may update this Privacy Policy to reflect changes to the platform, security practices, or how we process information. Updates may also be made to improve clarity or to address operational changes such as new payment methods or new site features.
When changes are significant, we may provide a prominent notice on the website or through account communications. Continued use of the services after an update takes effect means the revised policy applies from that date.
Contact Information
If you have questions about this Privacy Policy, wish to raise a privacy concern, or want to make a request relating to your personal information, please contact Fair Go Casino at [email protected].
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