Fair Go Casino Terms & Conditions

These Terms and Conditions govern access to and use of Fair Go Casino, including its website, games, account services, promotions and payment features. By visiting the platform or creating an account, you confirm that you have read, understood and agreed to these terms.

Fair Go Casino is intended for people in Australia who are at least 18 years old. Please read these terms carefully and keep a copy for your records. If you do not accept any part of them, you must not use the platform or its services.

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Agreeing to These Terms

These Terms and Conditions form a legal agreement between you and Fair Go Casino. They apply together with any game rules, promotional conditions, privacy notices and other policies displayed on the platform. Where a specific game or promotion has additional rules, those rules will apply to the relevant activity.

Using the website, opening an account, depositing funds or placing a wager indicates your acceptance of the terms in force at that time. You are responsible for reviewing the current version before using the services.

Who May Use the Casino

Fair Go Casino is available only to individuals aged 18 or over. You must also be legally permitted to access and use online casino services in the place where you are located. We may restrict access where use of the platform is not permitted or where we cannot reasonably confirm your eligibility.

You must use the casino personally and must not allow another person to access your account. Any attempt to avoid age, location or other eligibility controls may result in account restrictions and the cancellation of related activity.

Opening Your Account

To use certain Fair Go Casino services, you must register an account with accurate, complete and current information. You may have only one personal account unless Fair Go Casino expressly approves otherwise. Duplicate, linked or inaccurately registered accounts may be closed.

You are responsible for selecting a secure password and protecting your login details. Do not disclose them to another person. You must notify Fair Go Casino promptly if you suspect unauthorised access, incorrect account information or any other security concern.

• Registration information must belong to you and must not be misleading.
• Your account must not be sold, transferred, rented or used for another person.
• You remain responsible for activity completed through your login details unless the activity resulted from a matter outside your reasonable control.

Identity and Verification Checks

Fair Go Casino may ask for information or documents to verify your identity, age, location, payment ownership or compliance with these terms. Requests may include suitable identification, proof of address, payment information or other reasonable evidence.

Verification can be requested before or after a deposit, withdrawal or promotional claim. While checks are underway, some account functions may be limited. Documents must be genuine, readable, current where applicable and provided through the requested channel. Failure to complete reasonable checks may delay transactions or lead to account closure.

Funding Your Account

Deposits must be made using a payment method held in your own name or otherwise authorised for your lawful use. You must not use payment instruments belonging to another person without permission. Fair Go Casino may reject, reverse or investigate transactions that appear unusual, unauthorised or inconsistent with your account information.

You should check the amount and destination before confirming a deposit. Once a payment has been accepted, processing may not be reversible. Your bank, payment provider or other intermediary may apply separate fees or conditions, and you are responsible for understanding those arrangements.

Funds credited to your casino balance are intended for permitted gaming activity and related account purposes. You must not use the platform to conceal, move or process funds obtained through unlawful conduct.

Requesting Withdrawals

You may request a withdrawal of eligible funds through the options made available by Fair Go Casino. Withdrawals may be subject to account verification, the completion of applicable wagering conditions, payment method restrictions and any minimum or maximum limits shown on the platform.

Payments will normally be returned through an approved method connected with your account. Fair Go Casino may request additional information before releasing funds and may delay processing where a transaction requires review. Any applicable third-party charges, exchange differences or limits should be considered before making a request.

If a balance includes promotional funds or winnings subject to promotional rules, those rules may affect the amount available for withdrawal. Fair Go Casino may correct payment errors and recover amounts credited to an account by mistake.

Promotions and Bonus Rules

Bonuses, free play, tournaments and other offers are available only under their published promotional conditions. Those conditions may specify eligibility, activation steps, expiry dates, wagering requirements, game contributions, maximum cashout amounts or other restrictions.

• Only one promotion may be available to an account where the relevant offer says so.
• Promotional benefits must not be obtained through multiple accounts or coordinated play.
• Expired, cancelled or forfeited bonuses cannot normally be restored.
• Fair Go Casino may correct an obvious promotional error or withdraw an offer where misuse is suspected.

Read the complete terms of an offer before accepting it. If promotional conditions conflict with these general terms, the specific conditions apply to that promotion to the extent of the conflict.

Using the Platform Properly

You must use Fair Go Casino lawfully, honestly and in a way that does not interfere with other users or the operation of the platform. You must follow displayed game rules, payment instructions, account controls and technical requirements.

It is your responsibility to ensure that your device, internet connection and software are suitable for access. You should not use the platform where doing so would breach a law, restriction or obligation that applies to you.

Activities That Are Not Allowed

The following conduct is prohibited:

• Providing false, stolen or misleading information.
• Opening or controlling multiple accounts without written approval.
• Using another person's account, payment method or identity.
• Manipulating games, exploiting errors or interfering with platform security.
• Using automated software, bots, scripts or other tools to gain an unfair advantage.
• Colluding with other users or attempting to influence game outcomes improperly.
• Using the platform for fraud, money laundering or any unlawful purpose.
• Introducing malware or attempting unauthorised access to systems or data.

Where prohibited conduct is identified, Fair Go Casino may suspend activity, withhold affected funds, cancel transactions or take other action permitted by these terms and applicable law.

Ownership of Casino Content

Fair Go Casino and its content providers retain rights in the website, branding, text, graphics, interfaces, software and other materials made available through the platform. You receive a limited, personal and non-transferable permission to use those materials for accessing the services in accordance with these terms.

You must not copy, reproduce, modify, publish, distribute, reverse engineer, commercially exploit or create derivative works from platform content unless you have prior written permission or the law clearly allows it. Fair Go Casino names, logos and other branding must not be used in a way that suggests endorsement or affiliation without approval.

Liability and Service Availability

Fair Go Casino aims to provide a reliable service but does not guarantee that the platform will always be available, uninterrupted, error-free or compatible with every device. Maintenance, technical faults, communications failures, third-party services and events outside reasonable control may affect access.

To the extent permitted by law, Fair Go Casino is not responsible for losses caused by your equipment, internet connection, failure to protect account credentials, inaccurate information, unauthorised access resulting from your actions or conduct by third parties. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded or limited.

You should check your balance and transaction history regularly and report apparent errors without unreasonable delay.

When Access May Be Restricted

Fair Go Casino may suspend, limit or close an account where it reasonably considers that you have breached these terms, failed verification, created a security or compliance concern, used the platform unlawfully or become ineligible to use the services.

An account may also be restricted to protect you, other users, payment partners or the integrity of the platform. Where appropriate, Fair Go Casino may request information before deciding whether access can be restored. Any legitimate balance will be handled in accordance with applicable rules, subject to unresolved investigations, promotional conditions and lawful deductions.

Handling Personal Information

Fair Go Casino collects and uses personal information for account administration, verification, payments, security, customer support, responsible gambling measures and other purposes described in its privacy information. Information may be shared with service providers or authorities where reasonably necessary for these purposes or where required by law.

You must ensure that information supplied to Fair Go Casino remains accurate. Privacy requests and concerns will be considered under the applicable privacy framework and the platform's privacy notice. You should avoid sending unnecessary sensitive information through unsecured channels.

Safer Gambling Responsibilities

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set limits that fit your circumstances and never gamble with money needed for essentials. Fair Go Casino may provide account tools or support measures designed to help you manage your play.

• Take regular breaks and keep track of time and spending.
• Do not gamble while distressed, impaired or under pressure.
• Never chase losses or borrow money to continue playing.
• Contact Fair Go Casino if you need information about available account restrictions or a break from play.

If gambling is causing concern, consider seeking independent support from an appropriate Australian service or qualified professional. Responsible gambling features are safeguards, not a substitute for personal care and informed decisions.

Changes to These Conditions

Fair Go Casino may update these Terms and Conditions to reflect changes to the services, operational practices, security measures or applicable obligations. The revised version will be made available on the platform and will apply from its stated effective date.

Continued use after an update means that you accept the revised terms. If you do not agree with a material change, you should stop using the services and contact Fair Go Casino about any outstanding account matter.

How to Get in Touch

For questions about these Terms and Conditions, account access, verification, payments, withdrawals or responsible gambling tools, contact Fair Go Casino at [email protected]. Please provide enough information for your request to be located, but do not include your password or unnecessary payment credentials.

Fair Go Casino may ask you to complete reasonable security checks before discussing account-specific information. These terms do not remove any rights you may have under applicable law.

Last updated: 2 September 2026